Google adds voice biometrics to Contact Center AI platform
Google has updated its Contact Center Artificial Intelligence (CCAI) platform to bring voice biometrics and conversational AI to call center…
call centers
Biometric Update regularly releases news related to the term "call centers." The following list of links is available to help you find biometrics news about "call centers" and other relevant terms. More tags may be explored by accessing our entire Biometrics Topics list.
Veridas sees strong voice biometrics adoption by call centers, Auraya accredited by AWS
Leading call centers around the world are adopting Veridas’ voice biometrics to allow end users to authenticate their identity within…
Amazon unveils series of face and voice biometrics updates
Amazon has announced a series of new updates this week, focusing on the biometric capabilities of some of its hardware…
Gnani.ai launches no-code voice biometrics for fraud prevention
Conversational AI provider Gnani.ai has unveiled a new software tool called armour365 to secure customer authentication with voice biometrics, the company…
Nvidia voices optimism about biometrics, edge AI for financial services
Fraud management and security are two key pillars to maintaining trust in financial services. Companies such as Nvidia have already been…
Zoom adds voice biometrics, contact center services with $14.7B Five9 deal
Zoom has reached a deal to acquire Five9 in an all-stock transaction with an approximate value of $14.7 billion to build…
Five9 simplifies voice biometrics development for virtual call center agents
Five9 is extending voice biometrics and real-time speech analytics capabilities provided by its partners to its intelligent cloud contact center platform…
Kaizen Secure Voiz voice biometrics, passive liveness detection chosen for contact centers
Contact center service provider Invita Bahrain has selected voice biometrics from Kaizen Secure Voiz for identity verification, speech authorization, speech analytics…
Revelock adds behavioral biometrics to Veritran platform to fight financial fraud
Revelock has formed a partnership with Veritran to deliver the former’s behavioral biometrics-based online fraud detection and response from the latter’s Enterprise…
ID R&D voice biometrics boost Thales call center solutions with seamless fraud protection
Thales has tapped ID R&D to supply voice biometrics for onboarding and authentication to its Trusted Digital Identity Service Platform, in response…
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