Biometric Update regularly publishes articles related to the term "call centers." The following set of links is available to assist you with finding biometrics news regarding "call centers" and other relevant terms. Additional topics may be explored by accessing our comprehensive Biometrics Topics list.
Call center and videoconferencing software solutions provider Enghouse Interactive and biometric identity verification firm Veridas have agreed to integrate their services…
Veridas has entered a new partnership with cloud services integrator Evolutio. The collaboration will see the companies work to accelerate…
Voice authentication service providers Pindrop and Nuance created and continued partnerships with Five9 and Genesys to offer their technology to…
Google has updated its Contact Center Artificial Intelligence (CCAI) platform to bring voice biometrics and conversational AI to call center…
Leading call centers around the world are adopting Veridas’ voice biometrics to allow end users to authenticate their identity within…
Amazon has announced a series of new updates this week, focusing on the biometric capabilities of some of its hardware…
Conversational AI provider Gnani.ai has unveiled a new software tool called armour365 to secure customer authentication with voice biometrics, the company…
Fraud management and security are two key pillars to maintaining trust in financial services. Companies such as Nvidia have already been…
Zoom has reached a deal to acquire Five9 in an all-stock transaction with an approximate value of $14.7 billion to build…
Five9 is extending voice biometrics and real-time speech analytics capabilities provided by its partners to its intelligent cloud contact center platform…
