call centers

 

Pindrop voice authentication solution certified by Amazon Connect

Amazon Web Services (AWS) has certified Pindrop’s fraud detection and authentication capabilities for use with Amazon Connect, enabling customers to…

 

Eckoh receives USPTO Notice of Allowance for voice biometrics on phone payments patent

Secure payment products and customer contact solutions provider Eckoh has been notified by the US Patent and Trademark Office that…

 

Pindrop unveils latest call center anti-fraud solution

Pindrop, a pioneer in voice-fraud prevention and authentication, today has launched the newest version of its flagship offering. The firm…

 

Australia and New Zealand Banking Group want voice biometrics as method of authentication in its call centers

The Australia and New Zealand Banking Group (ANZ) is seeking to use voice biometrics at call centers to authenticate customers…

 

Voice biometrics improving Australian Taxation Office call center service

After launching its voice biometric authentication service in 2014, the Australian Taxation Office has enrolled nearly three million taxpayers for…

 

The future of biometrics and authentication

This is a guest post by Jeff Nolan, CMO of SecureAuth. As the threat landscape broadens, it’s essential that organizations…

 

Transamerica deploys Nuance voice biometrics for customer authentication

Transamerica is launching Transamerica Voice Pass which leverages Nuance Communication‘s voice biometrics technology within a natural language understanding system to…

 

Pindrop Labs finds 113% rise in fraudulent calls at call centers in past year

Pindrop released its seventh annual Call Center Fraud Report, which found a 113 percent increase in the fraud rate in…

 

Pindrop voice authentication to be integrated with Amazon Connect

Pindrop will be integrating and making available its voice biometrics-based fraud detection capability with Amazon’s cloud-based contact center service, Amazon…

 

NICE survey finds consumers support voice biometrics for APAC contact centers

Cloud and enterprise software solutions firm NICE announced the results of its Asia Pacific Voice Biometrics Consumer Survey, which found…

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