KBA twice as helpful to bad actors as customers: Pindrop report
The propagation of data breaches, organized crime rings on the dark web that sell hacked security credentials, and sophisticated fraud…
call centers
Biometric Update regularly publishes posts regarding the term "call centers." The following set of links is available to help you find biometrics news regarding "call centers" and other relevant terms. More tags may be explored by accessing our complete Biometrics Topics list.
Reported AI-based emotion recognition by Zoom irks rights advocates
Reports that video communications giant Zoom is planning to develop an artificial intelligence-based system to monitor and analyze the emotions…
Pindrop voice biometrics integrated into Bandwidth contact center platform
Voice biometrics services provider Pindrop has entered a new partnership with enterprise cloud communications company Bandwidth to make its authentication…
Neustar, LumenVox add voice biometrics to partners’ cloud computing platforms
Cloud service providers Altigen and Twilio have augmented their security options with biometric voice authentication offered by Neustar and LumenVox,…
Veridas wins biometric authentication deal for videoconferencing, omni-channel services
Call center and videoconferencing software solutions provider Enghouse Interactive and biometric identity verification firm Veridas have agreed to integrate their services…
Veridas partners on voice biometrics for Iberian contact centers
Veridas has entered a new partnership with cloud services integrator Evolutio. The collaboration will see the companies work to accelerate…
Pindrop forms, Nuance extends cloud voice biometrics partnerships for call centers
Voice authentication service providers Pindrop and Nuance created and continued partnerships with Five9 and Genesys to offer their technology to…
Google adds voice biometrics to Contact Center AI platform
Google has updated its Contact Center Artificial Intelligence (CCAI) platform to bring voice biometrics and conversational AI to call center…
Veridas sees strong voice biometrics adoption by call centers, Auraya accredited by AWS
Leading call centers around the world are adopting Veridas’ voice biometrics to allow end users to authenticate their identity within…
Amazon unveils series of face and voice biometrics updates
Amazon has announced a series of new updates this week, focusing on the biometric capabilities of some of its hardware…
Most Viewed This Week
Featured Company
Biometrics Insight, Opinion
Digital ID In-Depth
Biometrics White Papers
