Deutsche Telekom considers expanding use of Nuance voice biometrics after early success
The success of voice biometrics from Nuance for customer authentication has led Deutsche Telekom to consider expanding its use, according…
call centers
Biometric Update regularly writes articles regarding the term "call centers." The following set of links is available to help you find biometrics news concerning "call centers" and other relevant terms. More topics may be explored by accessing our comprehensive Biometrics Topics list.
Voice biometrics to reach $21B; Pindrop, PowerVoice pursue new partnerships
The global voice biometrics and speech recognition technology market is set to reach $20.9 billion by 2026, growing at a…
KBA twice as helpful to bad actors as customers: Pindrop report
The propagation of data breaches, organized crime rings on the dark web that sell hacked security credentials, and sophisticated fraud…
Reported AI-based emotion recognition by Zoom irks rights advocates
Reports that video communications giant Zoom is planning to develop an artificial intelligence-based system to monitor and analyze the emotions…
Pindrop voice biometrics integrated into Bandwidth contact center platform
Voice biometrics services provider Pindrop has entered a new partnership with enterprise cloud communications company Bandwidth to make its authentication…
Neustar, LumenVox add voice biometrics to partners’ cloud computing platforms
Cloud service providers Altigen and Twilio have augmented their security options with biometric voice authentication offered by Neustar and LumenVox,…
Veridas wins biometric authentication deal for videoconferencing, omni-channel services
Call center and videoconferencing software solutions provider Enghouse Interactive and biometric identity verification firm Veridas have agreed to integrate their services…
Veridas partners on voice biometrics for Iberian contact centers
Veridas has entered a new partnership with cloud services integrator Evolutio. The collaboration will see the companies work to accelerate…
Pindrop forms, Nuance extends cloud voice biometrics partnerships for call centers
Voice authentication service providers Pindrop and Nuance created and continued partnerships with Five9 and Genesys to offer their technology to…
Google adds voice biometrics to Contact Center AI platform
Google has updated its Contact Center Artificial Intelligence (CCAI) platform to bring voice biometrics and conversational AI to call center…
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