Microsoft touts new biometrics-based contact center platform
Biometrics play a heavy role in a new Microsoft contact center package of software based on AI developed by Nuance….
call centers
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Pindrop voice biometrics integrated into enterprise provider’s call center platforms
Customers of Odigo, a company that supplies systems for contact centers worldwide, will be able to use Pindrop‘s biometric voice…
Credit union association invests in voice biometrics with Illuma Labs partnership
Texas-based voice biometric solution provider Illuma Labs has partnered with the New York Credit Union Association (NYCUA) and its affiliate…
Voice biometrics startup Minds Digital raises Seed funding, aims for large companies
Brazilian voice biometrics developer Minds Digital has closed a BRL 1.5 million (roughly US$305,000) Seed funding round by BR Angels….
Deutsche Telekom considers expanding use of Nuance voice biometrics after early success
The success of voice biometrics from Nuance for customer authentication has led Deutsche Telekom to consider expanding its use, according…
Voice biometrics to reach $21B; Pindrop, PowerVoice pursue new partnerships
The global voice biometrics and speech recognition technology market is set to reach $20.9 billion by 2026, growing at a…
KBA twice as helpful to bad actors as customers: Pindrop report
The propagation of data breaches, organized crime rings on the dark web that sell hacked security credentials, and sophisticated fraud…
Reported AI-based emotion recognition by Zoom irks rights advocates
Reports that video communications giant Zoom is planning to develop an artificial intelligence-based system to monitor and analyze the emotions…
Pindrop voice biometrics integrated into Bandwidth contact center platform
Voice biometrics services provider Pindrop has entered a new partnership with enterprise cloud communications company Bandwidth to make its authentication…
Neustar, LumenVox add voice biometrics to partners’ cloud computing platforms
Cloud service providers Altigen and Twilio have augmented their security options with biometric voice authentication offered by Neustar and LumenVox,…
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