Daon partnership combines biometrics with ANI validation for call centers
Daon has partnered with risk analytics provider Neustar to provide end-to-end customer authentication for call centers to reduce call spoofing…
call centers
Biometric Update regularly writes posts about the topic "call centers." The following set of links is available to help you find biometrics news about "call centers" and other relevant terms. Additional tags may be perused by accessing our entire Biometrics Topics list.
Shrinking commands, ageing voices and microphones everywhere: Pindrop’s future for voice biometrics
“Where we want to be is to more or less reproduce banking as it was done 100 years ago when…
Microsoft touts new biometrics-based contact center platform
Biometrics play a heavy role in a new Microsoft contact center package of software based on AI developed by Nuance….
Pindrop voice biometrics integrated into enterprise provider’s call center platforms
Customers of Odigo, a company that supplies systems for contact centers worldwide, will be able to use Pindrop‘s biometric voice…
Credit union association invests in voice biometrics with Illuma Labs partnership
Texas-based voice biometric solution provider Illuma Labs has partnered with the New York Credit Union Association (NYCUA) and its affiliate…
Voice biometrics startup Minds Digital raises Seed funding, aims for large companies
Brazilian voice biometrics developer Minds Digital has closed a BRL 1.5 million (roughly US$305,000) Seed funding round by BR Angels….
Deutsche Telekom considers expanding use of Nuance voice biometrics after early success
The success of voice biometrics from Nuance for customer authentication has led Deutsche Telekom to consider expanding its use, according…
Voice biometrics to reach $21B; Pindrop, PowerVoice pursue new partnerships
The global voice biometrics and speech recognition technology market is set to reach $20.9 billion by 2026, growing at a…
KBA twice as helpful to bad actors as customers: Pindrop report
The propagation of data breaches, organized crime rings on the dark web that sell hacked security credentials, and sophisticated fraud…
Reported AI-based emotion recognition by Zoom irks rights advocates
Reports that video communications giant Zoom is planning to develop an artificial intelligence-based system to monitor and analyze the emotions…
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