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Elenium to provide end-to-end self-service technology for Queenstown Airport


New Zealand’s Queenstown Airport has selected Elenium Automation to provide an end-to-end self-service solution to improve passenger satisfaction by streamlining check-in times, reducing stress, and making airport experiences more seamless and enjoyable, the company says in an announcement.

Elenium will supply 15 self-service check-in kiosks, 8 boarding gates, 12 counters, and an advanced two-step self-service bag drop system, according to the announcement. A full suite of management and monitoring software will also be provided by Elenium to support a proactive approach to addressing operational issues.

The company demonstrated a similar solution with several biometric touchpoints along with Etihad Airways at Passenger Terminal EXPO 2019 in March.

“We are committed to innovation and finding world-class integrated solutions,” says Queenstown Airport Corporation General Manager, Commercial and Customer Experience, Olivia Pierre. “Introducing this state-of-the-art technology at Queenstown Airport will allow us to work with our airline partners to improve our customers’ experience, helping create a memorable park-to-plane journey for our passengers.”

The company says its automation technologies for the aviation sector can reduce passenger congestion by up to 60 percent, and its bag drop technology reads bag tags in 70 milliseconds with a 97 percent success rate, regardless of bag placement.

“We’re thrilled to be partnering with Queenstown Airport to prove that significant efficiency and passenger experience gains can be achieved anywhere, not just at large airports. Our products are designed to be accessible, user-friendly and easy to implement,” comments Elenium Automation CEO and Co-founderAaron Hornlimann. “Our ultimate vision is for passengers to simply walk through the airport unencumbered. It will be exciting to see this approach being phased in at Queenstown.”

Elenium raised $15 million in a Series A funding round earlier this year to expand its market reach.

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