Credence ID launches management tool for mobile biometric devices

Remote mobile device diagnostics on CredenceCONNECT platform

New web-based management tool for mobile biometric ID deployments CredenceCONNECT has been launched by Credence ID, and the company has also announced the appointment of identification technology leader Sanjay Patel as new Director of Products.

Users can geo-locate, map, remotely update, and monitor and analyze the usage of Credence ID devices from any web browser with CredenceCONNECT. The solution gives system administrators a unified platform for managing mobile ID devices and application software, and also enables secure remote analysis of performance and usage data generated by devices in real-time, according to the announcement.

“CredenceCONNECT is a powerful, multi-tenant, software-as-a-service platform, which is securely accessible from any web browser, making it an indispensable management tool for administrators responsible for deploying, tracking, analyzing and updating a geographically dispersed fleet of mobile ID devices. It has never been easier to deploy flexible mobile ID solutions out-of-the-box and manage the entire lifecycle at such a granular level,” comments Patel.

Patel will focus on customer success with CredenceCONNECT and work to ensure every Credence ID partner achieves maximum value with it, the company says.

“As an enterprise-class device manufacturer and software developer we understand that efficiently maintaining a large-scale deployment is essential to the success of any ID project,” says Credence ID Chief Technology Officer Yash Shah. “Customers are looking for long term success in their ID programs. CredenceCONNECT can perform detailed diagnostics remotely on any device in the fleet, at a component level. The mobile ID device can be configured to send automatic alerts and notifications to the system administrator signaling potential issues that can be quickly resolved to keep the ID project performing at optimal levels.”

Credence ID offers its Identification App Marketplace (IAM) to enable partners to procure and manage the specific applications the mobile ID project or client requires, including common ID tasks such as civil enrollment or verification, as well as applications developed by clients that require secure access.

A new rugged mobile biometric terminal, the CredenceTWO-R, was launched by the company in August.

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