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Pivot becomes LumenVox Skills Certified Partner

Pivot becomes LumenVox Skills Certified Partner

Pivot Technology Solutions has signed a strategic partnership with LumenVox and is now officially a LumenVox Skills Certified Partner, attesting to the company’s high-quality speech solutions leveraging the LumenVox speech automation suite, the company announced.

Pivot Technology Solutions uses the LumenVox Automated Speech Recognizer and Text-to-Speech solutions to enhance customer experience and boost employee productivity within contact center agent portal environments.

“Becoming LumenVox Skills Certified broadens the benefits for our customers by combining Contact Center solutions design and implementation expertise with the best technologies available,” said Jeff Brinckman, Pivot Director of Customer Experience Solutions. “The earned partnership strengthens our strategic position in an underserved niche of the market between traditional VARs on one end and large IT service providers on the other.”

“LumenVox is excited to see the facilitation of a large joint opportunity that the evolution of our partnership with Pivot has already brought,” said Ed Miller, LumenVox CEO, “and we look forward to supporting their development of innovative and dynamic speech-enabled solutions.”

Speech Technology Magazine named LumenVox the top Speech Biometrics Vendor in its 2019 People’s Choice Awards.

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