FB pixel

Phonexia DNN voice biometric engine authenticates callers in 3 seconds

Phonexia DNN voice biometric engine authenticates callers in 3 seconds
 

Phonexia has released its latest generation of deep neural network (DNN)-powered Phonexia speaker identification technology, a biometric voice solution that authenticates callers in three seconds, the company announced.

Contact centers no longer have to rely on security questions to authenticate callers, Phonexia claims, as they can now leverage voice biometrics for enhanced accuracy and shorter verification times.

While the company’s previous speaker identification technology took 10 and even 30 seconds to identify a caller in 2019 and 2015 respectively, the upgraded engine provides accuracy above 90 percent within three seconds. Phonexia says customer-provided data can help further improve the speaker identification technology.

Phonexia Voice Verify for contact centers integrates the latest generation of Phonexia speaker identification technology to accurately identify clients over the phone based on voice biometrics in three seconds of net speech. The solution would help reduce contact center costs by skipping tens of seconds during the authentication phase, identify fraudsters and improve customer experience, and boost security, Phonexia says.

Last March, Phonexia released the fourth generation of its voice biometric software, which cuts the time required for identification by a third, while scoring accuracy above 99 percent in testing against the NIST SRE dataset.

The voice biometrics market is expected to grow at a CAGR higher than 23 percent to surpass $3.9 billion by 2026, driven by increasingly complex attacks.

Article Topics

 |   |   |   | 

Latest Biometrics News

 

Privacy doesn’t have to cost us great online services

By Andrew Black, Managing Director ConnectID and Sujeet Rana, Chief Digital Officer NAB For years, we accepted an implicit trade-off…

 

Alan Turing Institute reveals digital identity and DPI risks in Cyber Threats Observatory Workshop

Digital identity systems are showing growing vulnerabilities with commensurate risks for the development of DPI. The Alan Turing Institute launched…

 

Biometric identity verification gets caught up in great expectations and politics

The next generation of biometric identity verification collides with the politics of digital identity in the most-read articles of the…

 

Todd Morris named NEC NSS President as Dr. Kathleen Kiernan retires

Todd Morris is the new President of NEC National Security Systems (NEC NSS). Morris succeeds Dr. Kathleen Kiernan, who is retiring…

 

ISO’s mDL standard can’t guarantee issuer trustworthiness

The fear that the server retrieval capability supported by the ISO/IEC 18013 standard for mobile driver’s licenses (mDLs) could be…

 

One app, two app, three app, four: DECTA study shows users have ‘wallet fatigue’

While some see the concept of a “15-minute city” as sinister, advocates say they just don’t want to go very…

Comments

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Biometric Market Analysis

Most Viewed This Week

Featured Company

Biometrics Insight, Opinion

Digital ID In-Depth

Biometrics White Papers

Biometrics Events