FB pixel

Nuance launches fraud center of excellence for biometrics and AI collaboration


future of AI

Nuance Communications is opening a new Fraud Nexus center of excellence in Montreal, Quebec to advance artificial intelligence and voice biometrics research and collaboration, the company announced.

Experts from around the world will join forces at the center to fight fraud, according to Nuance, as it takes the next step beyond implementing AI and biometrics to help its customers. That step will involve building on its partnerships, expertise, and technologies with leaders in fraud prevention.

Nuance Fraud Nexus will be led by an in-house team of experts, with the goal of benefitting customers with shared knowledge and experience. The center will provide recommendations and advice for strong fraud protection and investigation, consult with the industry and carry out research.

Montreal is home to Nuance’s Security & Biometrics operations.

The central role of biometrics in fraud prevention is just the beginning of their potential benefit to contact center operators, Nuance Chief Fraud Prevention Officer of Security and Biometrics Simon Marchand writes for Contact Center Pipeline, meanwhile.

Lower-friction customer experiences enabled by voice biometric authentication also provide stronger protection against fraud, Marchand points out, with analysis of more than 1,000 voice characteristics and liveness detection taking much less time than security questions. The same interactions that cause frustration for customers can also lead to lower employee satisfaction at call centers, while higher employee satisfaction rates are associated with better customer service.

The post also refers to the personalization benefits of biometrics, and the potential for combinations of voice and behavioral biometrics to secure various channels of interaction.

Article Topics

 |   |   |   |   |   |   |   |   | 

Latest Biometrics News


Kenya raises issuance targets for digital IDs and passports

Everything being equal, Kenya plans to issue at least three million digital national IDs and one million biometric passports before…


IOM and Japan back biometrics at Sri Lanka ports of entry

Biometric technology use continues to grow at airports around the world. Air transport industry IT provider SITA predicts that by…


Kuwait fingerprints 2M as biometric data registration deadline nears

Kuwait is finalizing its program of collecting fingerprints for the country’s central biometric database as the June deadline for completion….


Xperix OCR software deployed for Brazil border control in deal with Akiyama Group

South Korea-based biometrics provider Xperix Inc. has announced the successful integration of its RealPass-N Optical Character Recognition (OCR) algorithm and…


The UK’s election may spell out the future of its national ID cards

Identity cards are back among the UK’s top controversial topics – thanks to the upcoming elections and its focus on…


Challenges in face biometrics addressed with new tech and research amid high stakes

Big biometrics contracts and deals were the theme of several of the stories on that drew the most interest from…


Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Most Read From This Week

Featured Company

Biometrics Insight, Opinion

Digital ID In-Depth

Biometrics White Papers

Biometrics Events