FB pixel

Eastern Bank deploys Nuance voice biometrics authentication solution

 

Nuance Communications, Inc. announced that Eastern Bank has deployed Nuance’s FreeSpeech voice biometrics authentication solution to enable customers to securely login to their accounts using their voice.

The system replaced its previous authentication system in which customers were prompted to answer a series of security questions when they called into the Eastern Bank’s customer service center before they could proceed.

Now, customers are able to engage in natural conversation with a customer service agent.

During this time, Nuance’s FreeSpeech voice biometrics technology is used to compare the customer’s voice to their unique voiceprint. Once the customer’s identity has been verified, the system notifies the bank representative, who then grants the customer access to his or her account.

Eastern Bank’s voice biometrics project is part of a broader portfolio of technology investments aimed at improving the overall banking customer experience.

“As the first bank in North America to launch voice biometrics in the call center, Eastern Bank is ahead of the innovation curve,” said Robert Weideman, executive vice president and general manager for Nuance’s enterprise division. “Voice biometrics is a more natural experience for customers while also offering a level up in security. Through delivering this technology to its customers, Eastern Bank is demonstrating a true commitment to reinventing the customer experience.”

A recent census report by Opus Research found that Nuance voice biometrics technology leads the industry, with over 50 million voiceprints deployed by its customers. The figure represents over 80% of the total commercial market.

Previously reported, Nuance Communications demonstrated its portfolio of voice biometrics solutions at Opus Voice Biometrics Conference, last month in New York City.

Article Topics

 |   |   |   | 

Latest Biometrics News

 

Biometrics investors pursue scale, sustainability balance

Budgets for biometrics and government digital ID programs made up the main theme of the most-read news items on Biometric…

 

New FaceTec CLO among avalanche of appointments in biometrics and fraud protection

New executives have been named by biometrics providers FaceTec, Pindrop and Fingerprint Cards, along with C-level appointments by Prove and…

 

Indonesia issues call for World Bank-backed digital identification project

Indonesia is looking for a company providing consulting services as a part of its upcoming digital transformation project backed by…

 

Affinidi data sharing framework leverages privacy-preserving open standards

Affinidi, a company specializing in data and identity management, unveiled the Affinidi Iota framework at the WeAreDevelopers World Congress. This…

 

Sri Lanka set for January biometric passport launch, plans airport upgrades

Sri Lanka is preparing to begin issuing biometric passports with electronic chips embedded as of January, 2025, according to a…

 

Vending machines with biometric age verification roll out in Germany, US

Vending machines are growing in popularity as a way to sell age-restricted products around the world, with Diebold Nixdorf algorithms…

Comments

9 Replies to “Eastern Bank deploys Nuance voice biometrics authentication solution”

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Most Read This Week

Featured Company

Biometrics Insight, Opinion

Digital ID In-Depth

Biometrics White Papers

Biometrics Events