Pindrop voice authentication solution certified by Amazon Connect

Amazon Web Services (AWS) has certified Pindrop’s fraud detection and authentication capabilities for use with Amazon Connect, enabling customers to secure call centers with Pindrop’s self-service integration, according to a Monday announcement.

Pindrop’s certified native integration with Amazon Connect’s cloud-based contact center enables customers to establish risk scores and authenticate callers. The company is one of the first APN Partners for Amazon Connect. As previously reported, Pindrop research shows call center fraud has increased by over 100 percent year-over-year, and Pindrop is demonstrating how to improve the call center experience in this context at AWS re:Invent 2017.

Pindrop has expanded into multiple sectors over the past twelve months, significantly growing its presence in the retail, healthcare, ecommerce, and government sectors, according to the announcement, and its solutions are used by eight of the top ten U.S. banks and two of the top five insurance carriers.

The company launched Pindrop Protect 4.0 in September.

Article Topics

biometrics  |  call centers  |  fraud prevention  |  Pindrop  |  voice authentication