Crossmatch biometric tech helps U.S. restaurant chain reduce fraud

Crossmatch revealed today that Fazoli’s Restaurants has completed its rollout of Crossmatch U.are.U fingerprint readers at more than 200 corporate and franchise locations across 26 states. The quick-service Italian restaurant chain upgraded to use biometrics at the point-of-sale to improve efficiency, ensure correct staffing levels and reduce fraud.

Fazoli’s employees previously used 4-digit PINs for access control at the POS which allowed for employees to use each other’s PINs to clock in and out and also obtain manager credentials to perform unauthorized transactions.

“Crossmatch biometrics allow our management to know for sure that an adequate number of team members are present at each store to ensure responsive customer service,” explained Wayne Pederson, Fazoli’s Executive IT Director. “Our associates are now able to sign in quickly and are held accountable for their POS transactions.”

According to the case study, the adoption of biometrics allowed the company to more efficiently and effectively manage staff, and the ROI for the POS biometrics system across all stores was seen in weeks. As Crossmatch fingerprint readers are already integrated as an option with the majority of POS hardware and software systems, the smooth implementation process minimized costs associated with upgrading their store front systems.

“Restaurant and retail point-of-sale operations are ideal for biometrics-based identity management solutions,” commented Richard Agostinelli, Crossmatch CEO. “We are seeing greatly accelerated adoption of biometrics at the POS as business owners realize their ease of adoption and rapid return on investment.”

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