Carousel Industries to resell Enacomm’s AI-based voice banking solutions
ENACOMM has signed a reseller agreement with Carousel Industries, a communication and network technologies, professional and managed services and cloud solutions provider, to offer its voice biometrics and other software tools to financial institutions.
Carousel Industries will provide ENACOMM’s artificial intelligence-powered conversational banking solution VPA (virtual personal assistant), which works with popular Virtual Personal Assistants like Amazon Alexa and Google Home, and Enacomm Financial Suite (EFS). EFS includes a hosted dynamic interactive voice response (IVR) system for personalized customer interactions, with biometrics and additional security layers, as well as CRM and other tools.
“Voice banking is a modern convenience for valued customers and members that differentiates banks and credit unions from competitors,” explained ENACOMM CEO Michael Boukadakis. “Adopting the technology now also prepares financial institutions for a new reality that’s just around the corner, where consumers consistently engage with their voice assistants — and need banking to play a part, in order to pay, buy, reserve, order and more.”
“ENACOMM’s next-generation technologies will be a valuable asset to our financial industry clients in their push toward transformation of the customer experience provided by banks and credit unions,” added Jim Marsh, Chief Revenue Officer of Carousel Industries.