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FacePhi and Fujitsu technology deployed in new CaixaBank facial recognition ATMs


Spanish financial services company CaixaBank has introduced ATM withdrawals using facial recognition. CaixaBank collaborated with technology partners FacePhi and Fujitsu on the project.

The new biometric system was rolled out today at four branches in Barcelona, ​​with a total of 20 terminals. The plan is to progressively expand face recognition across the total branch network starting in the second half of 2019. Customers will be able to choose face biometric identification or PIN identification.

According to a study with customers to assess the degree of acceptance of identification by facial recognition, the finaincial institution found that 70 percent of the respondents would be willing to use it as an alternative to entering their PIN via the keyboard.

“In the current context of digital transformation, security and agility in transactions are key and the incorporation of biometric technology in ATMs offers multiple advantages in these two areas,” said Benjamí Puigdevall, director of CaixaBank Digital Business. “This commitment to facial recognition reinforces CaixaBank’s position among the entities with the most advanced ATMs internationally.”

Any CaixaBank customer can use facial recognition for withdrawals at ATMs that have this technology but before using the system for the first time they need to register at a bank branch which only takes a few minutes.

FacePhi saw major gains in its 2018 revenues and net profit due to its well received biometric banking services.

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