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Callsign partners with Vonage API platform to deliver behavioral biometrics through different channels

 

Callsign and Vonage have partnered to secure communications with banking customers over various channels with Callsign’s behavioral biometrics and Vonage’s API platform, Nexmo.

Nexmo APIs allow Callsign customers to reach their users with Callsign’s real-time, artificial intelligence-powered identity and authentication solutions through the voice, SMS, or social chat app channel of their choice, according to the announcement.

“In an increasingly digital world, businesses are looking for ways to connect with customers by engaging with them in deeper, more personal ways, across all channels,” says Omar Javaid, president of Vonage’s API Platform Group. “Nexmo APIs enhance Callsign’s advanced intelligence API, enabling Callsign to deliver an optimized platform that meets the communications needs of its customers, to help those businesses create exceptional experiences for their customers.”

The partnership under the Nexmo Connect Partner Program adds intelligence to the Callsign platform for a deep layer of trust and authentication which improves customer experience and mitigates fraud, the companies say.

“Communications between companies and their customers is predicated on trust. But today, spoofed accounts, spearfishing, hacking and other nefarious acts are eroding this trust,” points out Callsign Head of Partnerships Ryan Gosling. “As consumers we rely on our preferred channels to alert us when things go wrong. As a Nexmo Connect Partner, we have added technology that ensures companies and their customers can communicate securely, keeping trust at the centre of each conversation.”

Callsign also partnered in April with CKH IOD to bring its fraud detection technology to British telecoms.

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