United Solutions to resell Enacomm conversational voice banking solutions
A reseller agreement between Enacomm and United Solutions Company (USC), a Credit Union Services Organization with 70 credit union customers, will see Enacomm’s conversational voice banking and intelligent IVR made available to USC’s credit union customers.
Enacomm’s Virtual Personal Assistant (VPA) is a conversational voice banking solution for financial institutions’ self-service users that utilizes artificial intelligence and works with digital voice assistants such as Amazon Alexa and Google Home. Using Enacomm’s hosted systems, an authenticated user can conduct secure banking transactions and gain full access to their financial accounts with their voice. Conversational banking also reduces operational expenditures by fusing banking intelligence and workflow automation.
“USC’s number one goal is to help our customers stay competitive and profitable amidst today’s technology race,” says Jim Giacobbe, President and CEO of United Solutions Company. “Our customers will see immediate benefits from Enacomm’s intelligent IVR technology, and with the continuing climb in adoption of voice assistants among consumers, conversational voice banking will soon play a key role in the customer service strategies of leading credit unions, as well.”
“Consumers are becoming accustomed to the convenience of digital voice assistants, and the level of security now available via voice biometrics is amping up receptivity to conversational banking,” adds Michael Boukadakis, CEO of Enacomm. “Today, smart speakers and smartphones are the vehicles for conversational voice banking, but in the near future, voice banking will become ubiquitous by riding on the Internet of Things.”
According to a recent Voicebot.ai and Voicify survey, nearly half of all smart speaker owners use their devices at least daily. The number of U.S. smart speaker owners rose 40% in 2018 to reach 66.4 million, with total smart speakers in use rising to 133 million.