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Veridas biometric onboarding extended across BBVA’s global operations


Spain-based international bank BBVA has announced it is preparing to extend its biometric onboarding technology to its customers around the world.

The selfie-video of the prospective customer showing an identification credential was developed by Veridas, a joint venture between BBVA and Das-Nano launched in 2017. The service is already available in Mexico, Spain, the U.S. and Columbia, and BBVA plans to launch it soon in Peru, Argentina, and Turkey.

“Our goal is to have digital enrollment available to all users across our operating footprint by the end of 2019,” explains BBVA Global Head of Customer Solutions Gonzalo Rodríguez.

The technology has been significantly adapted to the unique requirements of different countries and market, according to the announcement. Customers in Columbia, for example, do not need to download or install an app to perform remote digital enrollment, but can do so through the web, while different mechanisms are used for digital identity verification in Turkey and the U.S. to meet the regulatory requirements and customer expectations in those countries.

Veridas appeared third on the leaderboard of the NIST’s Facial Recognition Vendor Test (FRVT) in the Wild photos category in the April 4 report.

“We want customers to be have access to maximum banking features and services via their preferred channel at any time of day or night, conveniently and safely. To this end, Veridas has demonstrated that they have unrivaled technology, which will now be available to our customers wherever we operate,” Rodríguez states.

BBVA is now seeking to extend the technology beyond enrollment to enable customers to sign up for products such as new payment cards, loans, or mortgages, with plans to begin gradually rolling them out in 2020. BBVA also says biometrics present an opportunity to change customer interactions with merchants and restaurants, not just with the bank. Veridas technology currently supports facial recognition payments in the cafeterias of the bank’s headquarters.

“We are already working to explore new experiences for both customers and businesses, novel use cases that will dramatically change the way people pay for products and services,” Rodriguez says.

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