Auraya Systems upgrades voice biometric fraud detector

Auraya Systems has upgraded capabilities for its voice biometric fraud detector dubbed Eva, which enables real-time seamless fraud detection and management, the company announced.

To prevent customer account hacks and the setup of new illegitimate accounts, Eva is now equipped with enhanced real-time fraud detection, digital fraud applications and a new interface for its fraud detection management console. Auraya says customers can now deliver secure customer interactions and a seamless fraud detection and management process.

If a scammer is impersonating a customer on the phone, Eva pays attention to the voice when speaking though the IVR, automated bots or with a contact center agent. If the voice is detected as having been previously used in fraudster calls, it is reported in real-time to prevent fraud.

The fraud detector can also be rolled out for website, digital app or automated bot transactions. The transaction will have to be confirmed by touching the microphone icon presented on the screen of the device and by reading out loud the digits displayed. If the client is legitimate, a non-repudiable digital signature will be created and the transaction will be processed. Otherwise, the fraudster is detected through unique voice characteristics.

Eva can be used against a list of known fraudsters, listen to certain interactions, perform analytics and deliver reports. The management console uses SAML 2.0 and OpenID Connect to maintain authentication and verification security.

Last October Auraya Systems partnered with AI Secure Biometrics (AISB) to develop the AISB Voice Biometric Engine powered by ArmorVox, a language-independent engine designed for integration into third party applications, solutions and services.

Article Topics

Auraya  |  biometrics  |  call centers  |  ecommerce  |  fraud prevention  |  secure transactions  |  voice biometrics