LumenVox updates biometric authentication suite with advanced tech

LumenVox has launched the eighth version of its advanced biometric authentication suite, which leverages AI and biometrics to streamline communication between customers and agents in call centers, the company announced.

The updated solution introduces voice biometrics to validate customer identity. The Version 8 suite is the successful outcome of a good number of years spent on development, testing and best practices, now introducing more customer-friendly user interfaces and multi-modal solutions, the company says.

These include a core authentication engine, which leverages the latest Deep Neural Network (DNN) and runs automated fraud scanning, and an advanced web service platform that can process hundreds of simultaneous calls.

Another multi-modal solution in Version 8 is an autonomous agent control called LumenVox Agent Desktop Portal which automates the caller verification process. In terms of fraud detection, the new suite includes LumenVox Fraud Scanner which sends fraud alerts and automatically cross-matches voiceprints against a pre-established watchlist.

LumenVox announced earlier this month that Pivot Technology Solutions became a LumenVox Skills Certified Partner. In December, the company announced its LumenVox voice solutions are now compliant with Avaya IX Contact Center solutions.

Article Topics

authentication  |  biometrics  |  call centers  |  identity verification  |  LumenVox  |  voice biometrics  |  voiceprints