FB pixel

Genesys AppFoundry integrates LumenVox active voice biometrics

Genesys AppFoundry integrates LumenVox active voice biometrics

LumenVox has partnered with Genesys AppFoundry, providing its active biometric voice authentication solution to improve call center authentication and customer experiences in different market segments, the company announced.

By integrating Genesys Cloud with active voice biometric authentication, customer interactions can benefit from increased security delivered through specialized text-dependent and text-prompted solutions, according to the press release. The solution supports any Interactive Voice Response (IVR), web or mobile application.

“Contact centers are increasingly vulnerable to the prevalence of social media data and the subsequent fraudulent attacks that result in account takeover,” said LumenVox CEO Edward Miller in a statement. “Our active voice authentication system is a direct answer to the urgent need to protect and defend their customers. Our addition to the Genesys Cloud portfolio as an AppFoundry Premium Application means LumenVox can now offer Genesys customers a robust integrative authentication technology to accomplish just this.”

Companies that have chosen LumenVox’ active voice authentication solution have noticed a decrease in fraud activity and in agent handling time, the company says. The features and open APIs integrated in LumenVox active voice authentication deliver a flexible and scalable customer and employee experience.

LumenVox is now an AppFoundry Managed Partner, along other 20 members in the Genesys program. Genesys boasts delivering over 70 billion omnichannel customer experiences for companies in more than 100 countries.

In January, LumenVox launched the eighth version of its advanced biometric authentication suite and added voice biometrics to validate customer identity. LumenVox also partnered with customer engagement company CCT Solutions this week to provide its speech and biometric authentication solutions to the European market.

Article Topics

 |   |   |   |   | 

Latest Biometrics News


U.S. academic institutions get biometric upgrades with new partnerships

A press release says ROC (formerly Rank One Computing), which provides U.S.-made biometrics and computer vision for military, law enforcement…


Smart Bangladesh 2041: Balancing ambition with reality

Bangladesh aims to be a “Smart” nation by 2041 as the country goes through a drastic transformation founded on digital identity…


Nigeria’s NIMC introducing one multi-purpose digital ID card, not three

The National Identity Management Commission of Nigeria (NIMC) has clarified that only one new digital ID card with multiple functions…


Age assurance tech is ready now, and international standards are on their way

The Global Age Assurance Standards Summit has wrapped up, culminating in a set of assertions, a seven-point call-to-action and four…


NIST finds biometric age estimation effective in first benchmark, coming soon

The U.S. National Institute of Standards and Technology presented a preview of its assessment of facial age estimation with selfie…


Maryland bill on police use of facial recognition is ‘strongest law in the nation’

Maryland has passed one of the more stringent laws governing the use of facial recognition technology by law enforcement in…


Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Most Read From This Week

Featured Company

Biometrics Insight, Opinion

Digital ID In-Depth

Biometrics White Papers

Biometrics Events