Pindrop upgrades biometric voice recognition solution Deep Voice 3
Pindrop is launching an upgraded version of its biometric voice recognition technology Deep Voice 3, which leverages machine learning and deep neural networks to authenticate end-users calling into contact centers and deliver a seamless, secure customer experience, the company announced at this year’s RSA Conference.
Pindrop claims its clients have noticed an improvement in authentication rate by 30 percent, and the capability can be easily integrated with IVR and IoT applications, as it can identify speakers in three syllables and in any acoustic and noise environment. These features improve authentication accuracy, regardless of background noise conditions, the company says.
“In today’s contact center, companies are working to deliver the kind of seamless customer experience that consumers get everywhere in their digital life. This means confidently authenticating more callers, and doing so at a significantly faster rate,” said Vijay Balasubramaniyan, CEO of Pindrop. “Deep Voice 3 is a crucial part of the technology that is making that possible, and taking us a step closer to frictionless identity in a voice-first world.”
The new technology will be available through the Pindrop Passport authentication product. Future plans include integrating it with the anti-fraud protect product. The company boast a client portfolio which includes eight of the top 10 banks in the U.S. and five of the top seven insurance companies.
According to the company’s latest Voice Intelligence and Security Report, there were 90 voice fraud attacks per minute in 2019. Last year, the banking industry experience a 15 percent increase in phone fraud compared to 2018.
“Our 2020 Voice Intelligence and Security Report shows that fraudsters are getting more sophisticated, focusing their energy on channels where they can get the biggest payday; in other words, fewer, bigger attacks,” Balasubramaniyan said. “It’s natural that fraudsters would target banks above other industries: there are more calls to banks, and the potential reward of a hacked account is greatest. In 2020, any bank that isn’t thinking about voice security is putting itself and its customers at risk.”
In December, Pindrop selected 128 Technology’s 128T Networking Platform to help its call center customers move their data quickly, simply, and securely into public cloud applications with its Tap to Cloud service.