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AT&T Healthcare leverages LifeMedID, Elo for frictionless biometric patient experience

AT&T Healthcare leverages LifeMedID, Elo for frictionless biometric patient experience

AT&T Healthcare has chosen OrangeHook subsidiary LifeMedID and interactive solution provider Elo to provide a frictionless check-in technology supporting different biometric modalities to reduce patient wait times and boost security, the companies announced.

The solution is biometric-agnostic and can be easily customized by healthcare organizations. Patients can securely use the platform to check-in, register, confirm identity and insurance information, make payments and schedule appointments.

“This strategic alliance extends AT&T’s edge-to-edge digital healthcare solutions to enhance the patient journey,” said Rod Cruz, General Manager Healthcare Industry Solutions, AT&T Business, in a prepared statement. “The LifeMedID and Elo solution can help our healthcare customers realize immediate gains in patient satisfaction and evolve for future needs as the consumerization of the industry grows.”

The solution leverages Elo’s modular platform, which includes a commercial-grade 15-inch or 22-inch I-Series touchscreen computer paired with a floor or countertop self-service stand. The devices can be set up with USB connectivity or with the Elo Edge Connect system that can add up to four peripherals to the edges of the display — including a 2D barcode scanner, EMV payment device, fingerprint reader and a soon-to-launch 3D facial identification camera. These can be reconfigured to suit customer demands.

“Elo is enabling partners to streamline the patient experience with modular, healthcare-ready self-service solutions,” said Jeff Fountaine, director healthcare solutions at Elo, in a prepared statement. “Our configurable platform simplifies IT management so hospitals and medical offices can focus on what’s most important: the patient.”

Citing a 2018 survey from KLAS Research, more than 50 percent of healthcare organizations said they were more efficient after introducing patient intake management solutions. The proprietary software developed by LifeMedID delivers identity assurance at intake, lowers cost and eradicates duplicate records.

“Ensuring fast and accurate patient identification across the full spectrum of medical care visits enables consumer confidence in the completeness of their digital health record,” said Rick Resnick, CEO of LifeMedID, in a prepared statement. “We’re excited to have AT&T bring this ease of experience to an even broader range of providers interested in shortening patient wait times and improving the bottom line with seamless integration into existing or desired workflows.”

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