FB pixel

ID R&D releases voice biometrics-based user intelligence tech to prevent contact center fraud

ID R&D releases voice biometrics-based user intelligence tech to prevent contact center fraud

ID R&D has released IDFraud Contact Center to prevent fraudsters from using stolen or fake identities to create new accounts and gain access to telco services and equipment, the company announced.

The solution leverages ID R&D’s Text Independent Voice Biometric technology to analyze the voices of new subscribers to identify fraud attempts by comparing voice prints against a database of known fraudster voices.

According to a Europol report, telco fraud is on the rise, generating an annual global loss of some $32 billion.

IDFraud Contact Center is a cost-effective solution that easily integrates with any hardware and software to boost fraud prevention, the company says. It was first rolled out at a telco in January 2020 when integration took one month. The fast fraud identification led to additional deployments in other countries.

The solution’s features include “end-to-end” neural network-based technology, advanced speaker diarization that isolates voices into separate audio files, speed of 1:N identification against a fraudster database, optimal performance with low quality audio, and language and accent independence. Speaker diarization is an advanced use of voice biometrics technology that works in offline mode and provides an accuracy greater than 96 percent.

ID R&D has published a new 12-page white paper that provides a detailed description of the IDFraud Contact Center solution.

“Based on the strength of ID R&D’s voice biometric technology, IDFraud offers a simple approach to a difficult challenge, solving a fraud problem that was not practical to solve in the past,” said John Amein, SVP at ID R&D, in a prepared statement. “Aside from being easy to get started and fast to deliver a strong ROI, Telcos can implement the solution without adding any friction to the new customer onboarding experience.”

Not only does the voice biometric system cross match voices with a watchlist, but it also creates a temporary library of new customers to check if the same voice is used by multiple identities, and estimates gender and age. IDFraud leverages advanced biometric technologies such as ID R&D’s voice biometric product,  IDVoice, which finished with strong results in the 2019 NIST Speaker Recognition Evaluation.

In January, the company released a new version of the IDVoice biometric solution with optimization for edge devices, delivering high accuracy with an AI-based SDK under 1MB in size.

Article Topics

 |   |   |   |   |   | 

Latest Biometrics News


Privacy advocates push back against Meta’s data usage for AI development

Meta has notified millions of European users about upcoming changes to its privacy policy, set to take effect on June…


Gibraltar’s eGov platform advances with digital ID cards and open-source shift

In the past six months, Gibraltar’s e-Gov platform has made considerable strides in enhancing its digital services, Chief Secretary Glendon…


ROC set new highs in NIST biometrics testing for age estimation

ROC believes it is well-positioned for success in the burgeoning market for biometric facial age estimation and verification, based on…


IOTA’s Web3 IDV project one of 20 projects invited to play in EU sandbox

The European Blockchain Regulatory Sandbox has selected the use cases to be featured in its second cohort of sandbox dialogues….


New eIDAS-Testbed runs first successful tests on European Digital Identity Wallet

The entourage forming around eIDAS continues to grow, as the EU regulation pushes Europe toward a digitized society activated through…


UK Peers slam Ofcom refusal to require biometric age estimation for under-13s

Ofcom’s draft Children’s Safety Code of Practice will leave millions of young people exposed to online harms the legislation behind…


Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Most Read This Week

Featured Company

Biometrics Insight, Opinion

Digital ID In-Depth

Biometrics White Papers

Biometrics Events