EFCU deploys Enacomm biometric voice banking tech for upgraded customer service
Nevada-based Elko Federal Credit Union (FCU) has secured a biometrics technology solution with the aim of offering more secure voice banking and intelligent Interactive Voice Response (IVR) services for its customers.
Enacomm, a fintech company known for supplying equipment for credit unions, banks as well as credit card and payments companies across the world, announced that it has been chosen by Elko FCU to deploy the technology.
The deal, which was signed at this month’s Corelation Client Conference, means that Elko FCU members will be able to better manage their financial accounts with the use of a voice banking and an advanced intelligent IVR platform, Enacomm said.
John Kelly, Elko FCU Chief Executive Officer (CEO) hailed the deal, saying it highlights the company’s desire to continue investing and improving its customer experience. “We chose to partner with ENACOMM for our technology needs, because we’re confident that their next-generation solutions will help Elko FCU continue to exceed the expectations of our members, as we’ve been doing since 1960,” said Kelly as quoted in a statement published by Enacomm.
The new technology, according to Enacomm, consists in its dynamic hosted IVR system for personalized and truly intelligent customer interaction, which is part of its Financial Suite. The solution is said to be able to properly work with digital voice assistants like Amazon Alexa and Google Home, meaning a customer can securely carry out their banking transaction while having full access to and control over their accounts with just the sound of their voice.
For Michael Boukadakis, Enacomm’s CEO, the deal is just a demonstration of the company’s goal of assisting community financial establishments to improve and expand their market. “To ensure our technology is affordable and accessible, we deliver our offerings as hosted, monthly services and embrace open APIs so they work with dozens of core solutions,” Boukadakis explained.