FB pixel

Speaker ID is the sleeper biometric function speech apps need to nail

Speaker ID is the sleeper biometric function speech apps need to nail
 

Speaker identification is the kind of biometric block-and-tackle tech feature that gets overlooked by vendors and even buyers in favor of marquee capabilities. Myriad fonts are great in business word processing software, but who would use the app without competent spell-checking?

A new report by a speech-recognition company hints at how biometric speaker identification, if done competently, will help deliver the most value in speech apps in the age of COVID-19.

As with most coverage of advanced B-to-B and B-to-C autonomous speech apps the report, by Speechmatics, features and roles that will have the biggest commercial impact — as well it should. The top voice apps expected to have the largest commercial impact in 2021 are Web conferencing transcription and customer experience and analytics.

But down in the single-digit survey results is a speaker identification thread that demands attention.

The disastrous effects of the coronavirus pandemic is turning the technology-dependent world into watchers of live-streaming meetings. Citing industry estimates, the report states that by 2023, the global speech recognition market will be $16 billion.

Identifying who is speaking is important during events, especially those with many active participants when conversations can get chaotic. It also is important for transcriptions of those events, another overlooked aspect of life with COVID.

Speaker diarization is an increasingly important function. It is the autonomous method of partitioning an audio input stream into homogeneous segments by speaker, typically using voice biometrics. And it is a difficult chore.

It only works if a speech algorithm can pick out individuals speaking in multiple languages with differing accents and dialects (a significant angle parsed in the report). It also needs to hear through environmental noise, cross talk, impassioned deliveries and various speaking styles.

According to the report’s authors, speech diarization is “a key challenge that speech providers have not yet mastered.”

Indeed, 49 percent of those surveyed in the report pointed to better diarization accuracy within three years as an important product improvement. (Three-quarters of respondents said accuracy in general is the worst barrier to their firms adopting voice technology.)

And accuracy has a far broader meaning than mere word error rate, according to the report. “People also look at speaker change indicated, intent recognition, punctuation, number recognition and quick turnaround time for transcription when evaluating providers.”

Users soldier on regardless. Looking at two slices of the speech recognition market, the report states that 64 percent of e-learning and market research professionals used speech-to-text automated transcription last year.

Article Topics

 |   |   |   |   | 

Latest Biometrics News

 

Huawei accelerates global digital transformation with digital ID, ICT and 5G projects

In recent years, global telecommunications provider Huawei Technologies has significantly ramped up its involvement in infrastructure projects aimed at supporting…

 

Move over, Armani: Italy’s It Wallet is the digital ID accessory of the season

Bravo to Italy for the forthcoming launch of its digital wallet scheme, clearing the path for a national digital identity…

 

Sumsub brings non-doc biometric identity verification to new markets

Biometric identity verification providers are expanding their market reach in various ways, including Sumsub’s support for users without ID documents…

 

Scottish Government emphasizes security of new platform for digital public services

Scotland is talking up the data security measures designed and build into ScotAccount, a single-sign on (SSO) service designed to…

 

Zambia, Namibia, Tanzania upgrade digital ID systems in concert with development partners

Zambia has carried out a major first step in its transition towards a modern legal and digital identity system, by…

 

Bermuda delays facial recognition deployment for national CCTV project

Bermuda’s government will not be deploying facial recognition capabilities in its CCTV system, at least for now, due to unspecified…

Comments

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Most Read This Week

Featured Company

Biometrics Insight, Opinion

Digital ID In-Depth

Biometrics White Papers

Biometrics Events