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call center

Biometric Update regularly publishes articles about the topic "call center." The following list of links is available to assist you with finding biometrics news regarding "call center" and other relevant terms. Additional topics may be explored by accessing our complete Biometrics Topics list.


Fujitsu adds cognitive technologies to service desk, will soon add voice recognition

Fujitsu has added cognitive technologies including artificial intelligence (AI) and voice biometrics to improve its next-generation Service Desk, the Social…


Swisscom using NICE voice authentication to improve customer experience

Switzerland telecom Swisscom has begun using NICE Real-Time Authentication in its contact center to improve the overall customer experience for…


ATO integrates Nuance voice biometrics technology into its mobile app

The Australian Taxation Office (ATO) has expanded its voice authentication program across its suite of online services by integrating Nuance…


Absa Bank deploys voice biometrics for phone banking transactions

South African bank Absa has deployed a voice biometrics solution to verify private banking clients’ identities to execute phone banking…


Australia’s Human Services workers protest against planned voice biometrics monitoring

Australia’s federal Department of Human Services’ introduction of a biometric call monitoring and performance management system is creating considerable friction…


José Ignacio Zorrilla to keynote at Opus Research Voice Biometrics Conference

Opus Research has just announced that José Ignacio Zorrilla from Banco Santander Mexico, will present key findings from a new contact center…

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