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Nuance adds behavioral biometrics for enhanced fraud detection


Nuance has partnered with behavioral biometrics firm BioCatch to offer continuous authentication and more accurately detect fraud across multiple channels as part of its expanded Nuance Security Suite solution.

The partnership will see Nuance incorporate BioCatch’s behavioral biometrics data within its voice biometrics and facial biometrics platform, adding a new layer of protection that allows organizations to flag potentially fraudulent activity based on inconsistencies in the way a person interacts with a device or an application.

By learning how a person typically uses their keyboard, mouse or mobile device screen, BioCatch builds a unique behavioral user profile that can identify anomalies in a session, generating an alert that an unauthorized person may be accessing the device. Organizations that acquire Nuance Security Suite and the BioCatch solution will have this unified capability offered via the FraudMiner interface, giving fraud managers a integrated view of fraud across all customer channels.

“We are pleased to partner with BioCatch to bring enhanced fraud detection strategies to our Security Suite through behavioral biometrics,” said Robert Weideman, general manager and EVP, Enterprise Division, Nuance. “… this partnership allows us to expand our fraud prevention offerings beyond the contact center to digital channels, in alignment with our omni-channel vision.”

In addition, the BioCatch component is able to accurately detect fraud that comes from malware, account takeovers and social engineering, usually after the login, which is very difficult to catch using traditional fraud detection methods.

“In today’s digital world, hackers have figured out how to bypass the initial authentication and piggyback on existing logins,” said Eyal Goldwerger, chief executive officer of BioCatch. “One of the only ways to detect this is through continuous authentication and by extension, behavioral biometrics, because it works in the background, passively, without disrupting the user experience. By bringing together our behavioral biometrics and Nuance’s voice biometrics, we are able to solve this problem and secure transactions holistically across multiple channels. We are very pleased to be partnering with Nuance to provide a joint solution to the marketplace that addresses this rampant cyber threat, and to address the growing demand from the market today for a single suite to handle fraud prevention.”

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