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ENACOMM partners with Wescom Resources Group to deliver voice banking tech to US credit unions


Fintech firm ENACOMM has announced a partnership with Wescom Resources Group (WRG), a technology credit union service organization that provides software solutions for credit unions. The partnership involves two reseller agreements that will allow the companies to offer one another’s technology, including WRG’s Symmetry eBanking and ENACOMM’s conversational voice banking and intelligent IVR, to credit unions throughout the United States.

WRG’s Symmetry eBanking product combines customizable online banking with intuitive mobile banking and seamless bill pay services to create a unified solution. ENACOMM’s Virtual Personal Assistant (VPA) is a conversational voice banking solution for financial institutions’ self-service users that utilizes artificial intelligence and works with digital voice assistants such as Amazon Alexa and Google Home. Using ENACOMM’s hosted systems, an authenticated user can conduct secure banking transactions and gain full access to their financial accounts with their voice. Conversational banking also reduces operational expenditures by fusing banking intelligence and workflow automation.

“WRG is committed to cultivating digital banking experiences that maximize the satisfaction of credit union members and increase engagement,” explained Kevin Sarber, President at Wescom Resources Group. “Integrating ENACOMM’s premier conversational voice banking technology with Symmetry eBanking will help our clients stay ahead of the curve and delight their members.”

According to research by Adobe Analytics, 32% of consumers owned a smart speaker in August 2018, compared with 28% in January 2018. And voice assistant use is climbing, with 76% of smart speaker owners citing an increase in their use in the past year. 71% of consumers who own smart speakers reported using them at least daily.

“Research shows that more and more people are integrating voice assistants into their daily lives,” commented Michael Boukadakis, CEO of ENACOMM. “Conversational engagement is a trend that’s here to stay, and banking will soon play an even greater role, as consumers turn to their go-to devices to manage their finances and complete tasks that require their financial account information — from ordering to buying, paying, and reserving.”

“WRG is a technology giant in the credit union space, with time-tested expertise and a significant footprint,” added Boukadakis. “ENACOMM is honored to team up with WRG so more credit unions can be reached with the benefits of WRG’s eBanking and ENACOMM’s AI-powered conversational banking and intelligent IVR.”

Last month ENACOMM signed a reseller agreement with Carousel Industries to offer its voice biometrics and other software tools to financial institutions.

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