Samsung to update software to address Galaxy S10 ultrasonic in-display fingerprint sensor issues

Samsung has acknowledged that some users are experiencing performance issues with the ultrasonic in-display biometric fingerprint sensor in its new flagship Galaxy S10 smartphone, and will soon release a software update to address them, BGR reports.

The ultrasonic sensor detects liveness by sensing blood flow, according to The Korea Herald. Early users have reported problems with the sensors when trying to provide authentication for mobile payments.

“There can be many occasions where users find the fingerprint scanner doesn’t work well, for example, when you are in a dry environment, or when your finger skin is really dry, or when you have a scratch on your fingerprint,” BGR reports a Samsung official explaining. “The accuracy has been improved through the first update of software recently just in one week since the launch, and we will continue providing updates to make the scanner work better.”

In conversation with Biometric Update while demonstrating Synaptics optical in-display sensor early last year, the company’s VP of Marketing Godfrey Cheng characterized the ultrasonic technology as still facing “fundamental physics issues.”

Early returns for the Samsung Galaxy S10’s biometric functions are not encouraging, with reports its facial recognition can be easily spoofed, but the device is receiving positive attention for the device’s design and features.

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