Nuance voice biometrics powers Santander Voice ID authentication system
Nuance Communications revealed today that Santander’s Voice ID system for secure and seamless phone banking leverages Nuance’s fraud-preventing voice biometrics technology.
Santander deployed the Nuance technology in its UK contact center to authenticate customer calls. Customers enroll in the Voice ID system by repeating a short phrase several times to create a unique voiceprint. When a customer calls in the future, they will be asked to say that phrase again, so the technology can compare their verification voiceprint with the one that was created during enrollment.
“(M)ore and more organizations are deploying biometrics to enable a simpler and safer way for customers to validate their identities and access services,” said Brett Beranek, General Manager, Security Business, Nuance Enterprise. “We are proud to see Santander leveraging Nuance technology to safeguard financial and personal information in today’s digital society.”
The biometrics-based Nuance Security Suite saved organizations more than $1 billion in total fraud costs in 2018.