Red Box integrates Nuance transcription engine and voice biometrics

Red Box integrates Nuance transcription engine and voice biometrics

Voice platform Red Box has partnered with conversational AI pioneer Nuance Communications for an integrated solution that will enable customers to benefit from enterprise wide voice data capture combined with Nuance’s transcription engine and voice biometrics. Red Box’s latest product release features the integrated speech to text transcription capability.

“Capturing voice data is a critical element of understanding the voice of the customer,” explains Pete Ellis, Chief Product Officer at Red Box. “By combining Red Box’s ability to capture conversations from across an organisation, whatever the platform, with Nuance’s Transcription Engine and Free Speech voice biometrics, we can deliver valuable business outcomes such as enhancing digital transformation, increasing customer satisfaction, fraud detection and prevention, and supporting regulatory compliance.”

Transcribed data can be also exported into applications in Red Box’s partner ecosystem, making it easier to deliver business insights such as surveillance, audit or quality analysis. According to the announcement, the voice recording, combined with Nuance transcription, is the gateway to delivering future artificial intelligence.

“Red Box is an important player in voice capture and by combining their capability to capture conversations from across an organisation with Nuance’s transcription service, we can support organisations in turning unstructured data into structured data sets for brands to leverage,” adds Keith McConaghy, Director of Channel Sales at Nuance.

Internet vehicle platform Banma recently partnered with Nuance to bring conversational AI-powered biometric speech recognition to its Banma MARS V3.0 infotainment platform for connected cars.

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