FB pixel

Auraya upgrades support services for its voice biometrics reseller partners and end-users

Auraya upgrades support services for its voice biometrics reseller partners and end-users
 

Auraya has added cloud-based customer service software Zendesk to its voice biometrics support services and has also broadened the feature offerings for its sandbox evaluation portal to deliver a frictionless experience for its reseller partners and end-user organizations, the company announced.

By integrating Zendesk, Auraya has switched from the ‘support forum structure’ to a system that lets users submit and track case tickets, have access to a frequently asked questions (FAQs) section and receive real-time updates about product releases and company news. Partners and end-users will benefit with faster responses, the company says in the announcement.

Following upgrades, Cloud.ArmorVox, the company’s sandbox evaluation portal, delivers optimized system performance and suits company branding in appearance. The two platforms are now easier to use, the company says, and make it easier for users to access and deploy Auraya’s ArmorVox and EVA voice biometric capabilities.

Last month, Auraya upgraded its voice biometric fraud detector which enables real-time seamless fraud detection and management.

Article Topics

 |   |   |   | 

Latest Biometrics News

 

The UK’s election may spell out the future of its national ID cards

Identity cards are back among the UK’s top controversial topics – thanks to the upcoming elections and its focus on…

 

Challenges in face biometrics addressed with new tech and research amid high stakes

Big biometrics contracts and deals were the theme of several of the stories on that drew the most interest from…

 

Online age verification debates continue in Canada, EU, India

Introducing age verification to protect children online remains a hot topic across the globe: Canada is debating the Online Harms…

 

Login.gov adds selfie biometrics for May pilot

America’s single-sign on system for government benefits and services, Login.gov, is getting a face biometrics option for enhanced identity verification…

 

BIPA one step closer to seeing its first major change since 2008 inception

On Thursday, a bipartisan majority in the Illinois Senate approved the first major change to Illinois Biometric Information Privacy Act…

 

Identity verification industry mulls solutions to flood of synthetic IDs

The advent of AI-powered generators such as OnlyFake, which creates realistic-looking photos of fake IDs for only US$15, has stirred…

Comments

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Most Read From This Week

Featured Company

Biometrics Insight, Opinion

Digital ID In-Depth

Biometrics White Papers

Biometrics Events