Enacomm appoints new VP to expand remote voice biometrics banking segment
Enacomm welcomes FinTech veteran Thomas Delaney as Vice President of Financial Sales to expand business development operations and deliver remote voice banking for banks and credit unions, the company announced.
Before joining Enacomm, Delaney spent 15 years at tech and payment processing company Jack Henry & Associates where he worked on developing solutions for new banking challenges. Having worked with both software and hardware products for banks and credit unions, at Enacomm Delaney will help optimize customer service.
“The coronavirus pandemic is forcing change in every industry, and the critical need for social distancing has heightened the importance of technologies that optimize the remote banking experience for bank customers and credit union members,” said Enacomm Chairman and CEO Michael Boukadakis in a prepared statement. “Enacomm warmly welcomes Tom as we continue to strategically invest in our team. Tom has an outstanding track record, and we’re confident that he’ll help a greater number of financial institutions provide their customers and members with the best service possible through intelligent interactions technology, even when they can’t visit their local branches.”
In his new role, Delaney will lead marketing efforts for the Enacomm Financial Suite, work with community banks and credit unions to improve customer experience and integrate technologies such as Enacomm Voice Authentication for voice-enabled biometric authentication, Enacomm’s Fraud Control Module that analyzes IVR call records for red flags, and Enacomm’s Virtual Personal Assistant (VPA) for artificial intelligence (AI)-driven conversational voice banking.
“Over the past 15 years, I’ve developed meaningful relationships with incredible people at top-rate financial institutions who are passionate about meeting and exceeding their customers’ expectations,” Delaney said in the statement. “I’m committed to helping bank and credit union leaders continue achieving that goal and, to that end, am excited to equip them with Enacomm’s industry-leading FinTech solutions that will make it possible to conquer the challenges of a suddenly different banking environment.”
In January, Enacomm named Shawn Hughes as president and chief operating officer (COO).