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Auraya adds user voiceprint control to voice biometrics engine and Amazon Connect extension

Auraya adds user voiceprint control to voice biometrics engine and Amazon Connect extension

Auraya has updated its voice biometric engine and its voice biometric extension for Amazon Connect, EVA, with new features and better overall performance, according to a company announcement.

Auraya’s API version 9 features a “Mind Your Own Voiceprint” capability, which gives organizations the option to let users store their own voiceprint, to address privacy and data security concerns.

The company’s patented speaker-specific background model (SSBM) algorithms are improved in the new ArmorVox 17.8.0 for superior security performance. Other improvements in the release include improved enrollment speed, a new utterance logging capability for API calls, faster server initialization and the addition of application session tracking.

The new ArmorVox features and improvements are available now for use with EVA by organizations using Amazon Connect’s cloud contact center service. ArmorVox releases are backwards compatible.

Auraya’s EVA for Amazon Connect was launched a year ago.

The company also upgraded its support services earlier this year to make it easier for customers to deploy ArmorVox and EVA voice biometrics.

Voice and speech recognition are expected to make up a $26.8 billion market by 2025, according to pre-lockdown research.

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