Concentrix launches remote work platform with facial biometric authentication for CX industry
Concentrix has launched a Work-at-Home (WAH) platform with biometric authentication for the customer experience business process outsourcing (BPO) industry to support remote working.
The new SecureCX brings the same level of security to off-premise office environments as provided by on-premise environments, Concentrix says, with advanced digital tools for remote employee monitoring. Employees use facial recognition for authentication, and technologies included in the proprietary platform provide monitoring for mobile phone use, shoulder surfing, background noise and nearby recording devices or ports.
Concetrix provides SecureCX as a fully hosted solution, with centralized 24×7 monitoring. The monitoring function automates real-time alerts and resolution actions, screen lockouts and logging. The platform can be integrated with workforce management tools or apply business rules customized according to customer requirements.
“SecureCX represents the future of security in both on-premise and work-at-home environments,” comments Concentrix President Chris Caldwell. “We will continue to invest in evolving technology that ensures the highest possible level of security for our clients and their confidential business information.”
Concentrix is a subsidiary of Synnex Corporation.
A survey released in May by Centrify showed huge numbers of UK companies adopting biometrics and other new technologies to secure remote workforces.