FB pixel

Enacomm unveils AI-based virtual assistant for financial applications

Enacomm unveils AI-based virtual assistant for financial applications
 

Fintech solution provider Enacomm has unveiled an accessible artificial intelligence (AI)-backed virtual assistant with voice authentication for banking applications.

Called Emerie, the Intelligent Virtual Assistant (IVA) leverages performance metrics and new information to improve the overall user experience.

Emerie can gain insights and develop an understanding of users through constant data analysis, resulting in more personalized and effective customer interactions.

“For decades, I’ve been focused on the financial services industry and in the trenches with brilliant developers designing intelligent self-service solutions that meet the real needs of banks, credit unions, FinTechs and their customers and members,” comments Enacomm CEO Michael Boukadakis.

“An Intelligent Virtual Assistant like Emerie has long been in the wouldn’t-it-be-nice category due to technological and security limitations — but our team has cleared the industry-specific hurdles, and Emerie is ready to change the self-service game for banks, credit unions and FinTechs, both large and small.”

The IVA comes in two flavors — virtual receptionist and virtual teller. Enacomm said that in both cases, the company gathers information on user behavior, transactions, and preferences to provide tailored experiences.

Emerie then utilizes this data to help financial institutions tackle common issues. As a virtual receptionist, Emerie can answer simple inquiries and direct users to the appropriate resources. As a virtual teller, the software offers account and transaction details, and authenticates callers with Enacomm’s voice biometrics.

More information about both versions is available on Enacomm’s website.

“Customer experience is a key differentiator among financial institutions,” adds Boukadakis. “Consumer expectations continue to advance amidst today’s accelerated digital transformation, but Emerie catapults [financial institutions] ahead of the competition.”

Article Topics

 |   |   |   | 

Latest Biometrics News

 

Here comes the age check: BU Podcast talks age assurance with AVPA’s Iain Corby

 Like it or not, age assurance is going mainstream. As regulators in the UK and Europe begin enforcing new…

 

Keyless’ ‘Zero-Knowledge Biometrics’ enable crypto wallet to meet MFA requirements

Swiss-licensed crypto wallet Relai has integrated biometric authentication from Keyless for logins, account recovery and account deletion. Keyless’ privacy-preserving authentication…

 

CBP biometric expansion at US borders moves ahead with new global entry plans

As the Trump administration doubles down on biometric surveillance at U.S. borders, Customs and Border Protection (CBP) is preparing for…

 

New Oloid privacy architecture to protect enterprise biometrics unveiled

Many enterprises scrambling to adopt biometrics to defend against fraud are struggling to ensure regulatory compliance and the trust of…

 

Biometrics top consumer choice to fend off AI fraud in finance

Veriff’s latest “The Future of Finance” report reveals that online identity verification fraud in financial services has surged with the…

 

Taiwan gathers perspectives on digital wallet as national infrastructure

Taiwan’s Ministry of Digital Development has concluded a series of workshops on the digital ID  wallet, bringing together experts and…

Comments

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Biometric Market Analysis

Most Viewed This Week

Featured Company

Biometrics Insight, Opinion

Digital ID In-Depth

Biometrics White Papers

Biometrics Events