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Park Ridge Health implements PatientSecure biometric patient identification system


In an effort to enhance patient safety by improving accuracy and helping prevent identity theft, Park Ridge Health in Western North Carolina has implemented the PatientSecure biometric identification solution.

PatientSecure uses palm vein recognition biometrics to accurately identify patients at any point of entry to care at Park Ridge Health. The PatientSecure device uses infrared light to scan the palm, then links the unique biometric trait to each patient’s electronic health record.

“PatientSecure provides a safe, secure, confidential and easy way for our patients to register for care. It not only protects privacy and improves convenience, but it also enhances record accuracy by preventing duplications,” said Colin Carey, Park Ridge Health Patient Access Manager.

“We are excited to be the first and only system in Western North Carolina to offer this new technology. The implementation of this biometric patient identification system is a great benefit to our community,” said Jimm Bunch, Park Ridge Health CEO. “PatientSecure is one more example of our commitment to leading the way in providing excellent care through the safest, most convenient tools for our patients.”

The PatientSecure solution streamlines the registration process by automatically pulling up a patient’s record, providing added protection from medical identity theft and ensuring each patient is correctly linked to his/her unique medical record.

In addition, if a patient without identification arrives at Park Ridge Health unconscious or unable to communicate, PatientSecure can quickly identify the individual and opens their ehealth record

“One of the first and most important steps in the care delivery process is accurate patient identification. PatientSecure gives our facilities an advanced tool to digitally link each patient to their unique personal health record,” said Brent Snyder, chief information officer for Adventist Health System.

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