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New Zealand bank launching biometric onboarding app to beta


New Zealand bank ASB has announced it is about to launch a beta pilot of its biometric ASB ID mobile app at six branches in south Auckland, enabling customers to verify their identities by taking a selfie and a picture of a drivers’ license of passport.

ASB says new customers will be able to open an account in minutes without visiting a branch, by leveraging technology provided by VIX Verify.

“This is an exciting innovation, which certainly changes the way people can join ASB. As one of New Zealand’s most-trusted financial institutions we take our responsibility to protect our customers and their businesses extremely seriously,” ASB executive general manager retail Russell Jones. “The ASB ID app will give people options to join ASB, and our team members will have more time to spend on helpful conversations with customers, rather than paper work and data entry.”

The app will eventually become available for use by anyone in New Zealand who has joined ASB online, holds a New Zealand drivers’ license or a passport from New Zealand or Australia, and has a supported smartphone. ASB also plans to add options and supported ID types to enhance customer convenience, according to the announcement.

“We know biometrics can improve the customer experience, while also making it more efficient and safer for everyone. As a result, VIX Verify is investing in biometric capability so we can further enhance this solution with ASB,” said VIX Verify New Zealand reseller Ross Hughson.

Biometric identity verification technologies have previously been integrated with mobile apps from Spanish and Australian banks, among others.

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