ENACOMM voice biometrics and AI power new Bank Independent Alexa skill
Alabama-based community financial institution Bank Independent has launched ENACOMM’s Virtual Personal Assistant (VPA) to enable customers to access bank account information and perform transactions secured with voice biometrics through voice interaction with a chatbot.
ENACOMM now provides Bank Independent with a hosted, dynamic interactive voice response (IVR) solution, along with artificial intelligence-assisted banking enabled by the Alexa skill.
“Our new Alexa skill is the next step in providing the right balance of digital convenience and personal service,” said Kelly Burdette, Senior Vice President of Digital and Product at Bank Independent. “We want to provide our customers with the service they expect in the channel they choose. For Bank Independent, that means looking for innovative partners like ENACOMM, who can help us meet our customers’ needs as they arise.”
Voice biometric authentication allows Bank Independent customers to use the Alexa skill for a broad range of banking services, including transfers, loan payments, and a search function for checks.
ENACOMM’s products work with financial institutions’ core providers, according to the announcement, and its conversational banking adopted by Bank Independent will also integrate with its existing ViA analytics tool deployment, as well as an ENACOMM-hosted dashboard to maximize IVR capabilities and unify customer communication across all channels.
“Bank Independent embodies all of the advantages of a community bank, yet it’s committed to remaining a fierce competitor for the megabanks on the technology front,” said ENACOMM CEO Michael Boukadakis. “Bank Independent offers the personal touch that people crave from their financial institution, while equipping customers with modern tools that elevate convenience.”