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Alcor Consulting to resell Enacomm’s AI-based voice banking solutions

 

Enacomm has reached a reseller agreement with VoIP related products and services provider Alcor Consulting to offer its voice biometrics and other software tools to financial institutions.

Alcor Consulting will provide ENACOMM’s artificial intelligence-powered conversational banking solution VPA (virtual personal assistant), which works with popular Virtual Personal Assistants like Amazon Alexa and Google Home, and Enacomm Financial Suite (EFS). EFS includes a hosted dynamic interactive voice response (IVR) system for personalized customer interactions, with biometrics and additional security layers, as well as CRM and other tools.

“The next phase in the evolution of customer-facing technologies for financial institutions is here in the form of conversational banking – and the best part is that the technology is now accessible to organizations of all sizes,” said Enacomm CEO Michael Boukadakis. “As a leading ‘one-stop shop’ for contact center needs, Alcor Consulting is the perfect partner to help integrate Enacomm’s AI-based voice banking into the customer service experience provided by banks and credit unions.”

Enacomm’s IVR uses big data and customer intelligence to direct calls efficiently, personalize interactions to help retain customers, and provide fast, superior self-service with context preservation.

“Alcor Consulting keeps its finger on the pulse of customer interaction technologies, so we can continually empower our clients to deliver an industry-leading customer service experience,” explained David Spore, President of Alcor Consulting, Inc. “Consumers are ready for conversational banking, and Enacomm’s secure and convenient solution allows financial institutions not counted among the megabanks to offer technology-enhanced customer interactions that rival those presented by the biggest players.”

Enacomm also announced a distribution and installation agreement with C&A Associates in July, and has formed several other partnerships this year, including with financial industry-focused Telvoyant and Advantel.

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