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Onfido’s biometric onboarding technology protects 2nd Address user community


2nd Address has deployed Onfido AI-based identity verification technology to verify user identity and build trust through its user community. The online marketplace for long-term rentals for working professionals offers listings in Boston, Chicago, Los Angeles, New York City, the San Francisco Bay Area, and Washington, D.C.

Using Onfido’s identity verification technology to verify new users at the point of booking, 2nd Address has more assurance that customers are who they claim to be, making it harder for fraudsters to book accommodations with 2nd Address. Legitimate travelers and hosts can now be quickly onboarded by taking a selfie and a photo of their identity document that is then checked for authenticity, and matched to the user’s face.

“We chose Onfido because of their commitment to providing an easy online check-in experience for our global guests,” explained 2nd Address CEO, Chung-Man Tam. “2nd Address is committed to making sure that not only do our guests have a modern booking process but that our hosts receive high-quality guests. Onfido helps us deliver a smooth user experience while also creating the trust and safety that’s crucial to our community.”

“As the rentals market gets ever more popular, with millions of online transactions happening every month, it’s hard to know if your customers are who they claim to be,” added Husayn Kassai, CEO and co-founder at Onfido. “We bring trust to digital interactions worldwide and pride ourselves on delivering an experience that’s as rapid as it is robust. We’re excited to partner with 2nd Address and look forward to working together.”

Earlier this month Onfido revealed that it had been selected to verify user identity for the RVshare vehicle sharing network and also announced that it hired Mohan Mahadevan, the former head of computer vision and machine learning for robotic applications at Amazon, as its VP of Research.

Sales of Onfido biometric and ID check products grew 342 percent in 2018. The company has received over $60M in funding from investors including Microsoft Ventures, Salesforce Ventures and Idinvest Partners.

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