FB pixel

Uber Eats settles driver’s biometric ID verification discrimination case

Uber Eats settles driver’s biometric ID verification discrimination case

In the UK, Pa Edrissa Manjang, an Uber Eats driver, has received a payout in an out-of-court settlement after UberEats’ biometric identity verification locked him out “due to continued mismatches,” resulting in a loss of work opportunities, according to BBC.

In 2021, Manjang’s account was removed due to the mismatches on the Microsoft-powered app. The company previously said its facial recognition software is less accurate for those who are ethnic minorities.

Still, in comments to the BBC, an Uber representative said “our real-time ID check is designed to help keep everyone who uses our app safe and includes robust human review to make sure that we’re not making decisions about someone’s livelihood in a vacuum, without oversight.”

Manjang’s case was funded by the Equality and Human Rights Commission (EHRC) and the App Drivers and Couriers Union (ADCU). The EHRC argued the biometric algorithm used in the identity verification checks deprived Manjang of his income, while the ADCU said the number of selfies he was prompted to submit was a form of racial harassment.

Before the settlement, his case underwent a series of developments. He applied to amend claims in his case three times as Uber Eats revealed more on its ID verification process. He claimed that while Uber Eats claims to have humans involved in the checks, they did not use humans for his checks, which is a form of indirect discrimination.

Manjang’s account was reinstated and he continues to work as a courier for Uber Eats in Oxfordshire.

The ADCU is continually accepting submissions for those who have been dismissed from the app after a false non-match in a facial recognition check.

Related Posts

Article Topics

 |   |   |   |   |   | 

Latest Biometrics News


Florida tosses mDL program into the Gulf

Florida’s mobile driver’s license has been shut down, making the state a rare case in the world of a place…


Physical, digital spoof detection for ID documents upgraded by IDScan.net

IDScan.net is introducing new tools to detect more instances of tampering on identity documents. The new features to detect physical…


Social media giants face the wrath of new Australian government committee

Australia continues to harden its stance on social media. In a release from the office of Minister for Communications Michelle…


New Zealand trust framework looks to onboard digital ID providers

In an interview with Radio New Zealand (RNZ), Digital Identity New Zealand Executive Director Colin Wallis confirms that the country’s…


Google introduces passkeys for users at high risk of cyberattacks

Google users now have the option to use passkeys for account security in signing up for its Advanced Protection Program…


EU residency permits to exempt Brits from biometric checks at UK border

The UK government has confirmed its intention to implement the changes necessary to accommodate the European Union’s new digital Entry/Exit…


Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Most Read This Week

Featured Company

Biometrics Insight, Opinion

Digital ID In-Depth

Biometrics White Papers

Biometrics Events