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Imprivata report reveals that biometric ID improves patient care, reduces hospital costs


Imprivata released a new study entitled ‘2016 National Patient Misidentification Report‘, which reveals that patient misidentification has become rampant and carries significant consequences that negatively impact patient care and the hospital’s financial performance.

The report is based on a survey of 503 top-level healthcare executives and care providers across the U.S.

Among the key findings, 64 percent of respondents said that a patient is misidentified in the typical healthcare facility very frequently or all the time.

The patient misidentification crisis is costing the average clinician 28.2 minutes in wasted time per shift, and the average healthcare facility $17.4 million per year in denied claims and potential lost revenue.

Three-quarters of survey respondents said that patient misidentification errors could be easily avoided by using biometric patient identification technologies.

“Patient misidentification is a longstanding and unfortunately growing issue facing hospitals nationwide,” said Mollie Drake, former corporate director of access management at nonprofit integrated health system, Scripps Health. “Clearly, misidentification can cause inconvenience, and even harm for patients, but this report shines a spotlight on what many people don’t see — that it also has unfavorable effects on clinician productivity and the hospital’s revenue cycle.”

For the report, Imprivata collaborated with The Ponemon Institute — a leading research center dedicated to privacy, data protection, and information security policy — to identify the main causes of patient misidentification and its consequences on healthcare organizations and their patients.

Respondents said that inaccurate patient identification or incomplete patient information is the reason for 35 percent of all medical claims being denied, which are valued at an estimated $17.4 million per year per hospital.

“Not only is positive patient identification vital to making the delivery of healthcare in our country as safe as possible, but it’s also the key to enabling interoperability,” said Clay Ritchey, chief marketing officer at Imprivata. “If patients are identified accurately and consistently, we can establish a ubiquitous trust for patient identity that will allow the exchange of patient data across disparate systems to become a reality.”

Survey respondents chose biometrics as an effective solution out of all the technologies available for preventing financial loss and improving the patient experience.

Nearly three-quarters of survey respondents believe that using biometric technologies to accurately identify patients at registration could improve cash flow for their hospitals as well as reduce denied claims by an average of 25 percent.

Previously reported, Imprivata showcased its comprehensive identity and authentication platform, Imprivata Confirm ID, and its full suite of solutions for enabling healthcare providers to access, communicate and transact patient health information securely and conveniently at the Cerner Health Conference in Kansas City, Missouri.

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