Kennebunk Savings deploys Nuance voice biometrics to streamline customer authentication
Kennebunk Savings is the latest banking institution to deploy Nuance Communications’ voice biometrics technology to streamline customer authentication and reduce fraud. Kennebunk Savings is the first community bank in New England to partner with Nuance to utilize voice biometrics technology.
By deploying Nuance voice biometrics technology, according to the announcement, Kennebunk Savings will reduce, or in some cases, eliminate the need for knowledge-based authentication when customers call about their accounts. Customers can identify themselves simply by having a conversation with a bank representative, and the Nuance technology automatically compares their voice to the voiceprint associated with their account and advises the bank representative to quickly grant or deny access based on whether the two match.
“The experience we bring our customers is paramount and we’re always looking for ways to improve convenience and ease of service,” explained Jennifer Johnson, Vice President, Kennebunk Savings. “Nuance’s voice biometrics technology allows us to provide our customers with an enhanced experience and at the same time it is further protecting them from bad actors attempting to gain access to their accounts.”
“We’re glad to see Kennebunk Savings deliver the greatest level of biometric security within their Customer Care Center,” added Brett Beranek, General Manager, Security Line of Business, Nuance Enterprise. “As a result, they are staying one step ahead of fraudsters while delivering an improved experience for their customers.”
According to a company statement, Nuance had 400 million enrolled voiceprints at the end of 2018, and has handled more than five billion transactions.
In December Ireland-based Allied Irish Banks announced it is deploying Nuance Communications’ Security Suite to authenticate customers.