Jumio, Nice, Verint, Authenteq recognized for identity solutions
Several biometrics companies have announced awards or recognition for their efforts in fraud prevention and enterprise communications technologies.
Jumio has been named Leader in Authentication and Most Innovative in Biometrics from the Cyber Defense Global Awards.
Jumio Vice President of Global Customer Success Ervinna Lim won a Women in Cybersecurity award for her accomplishments in the industry. Lim leads customer-facing teams in North America, Latin America, the EMEA and APAC regions, and her team has more than tripled over the past year. Jumio credits her with helping the business grow in Latin America and Asia-Pacific by more than four times over the past two years.
“The impact of Ervinna’s contributions are widespread, as she is helping Jumio change the way countries around the world fight fraud by establishing new standards for digital identity verification in the face of a turbulent fraud landscape,” said Robert Prigge, Jumio president.
The awards, presented by Cyber Defense Magazine, honored the company’s Jumio Authentication, which leverages ZoOm 3D Face Login with TrueLiveness Detection from FaceTec, and was recently named a Silver Winner at the 2019 Golden Bridge Awards.
Four Nice contact center technologies awarded
Global media company TMC’s 2019 Communications Solutions Product of the Year awards include four of Nice’s communications solutions for contact center customers, according to a company announcement.
Nice Real-Time Authentication and Fraud Prevention, Compliance Center, Engage, and Performance Management were all included among the year’s top communications industry solutions, a list of 49 products.
“We are pleased that four of our advanced solutions have won TMC awards this year,” states Nice Enterprise Product Group President Barry Cooper. “Recognitions such as these validate that we continue to innovate and deliver customer value with all our solutions. It also highlights the immense value that our combined portfolio delivers to our customers.”
Verint recognized by four organizations
Verint has received three awards for its Speech Analytics product, which the company says recognize its contribution to customer engagement in the contact center environment.
The company’s solution placed first in Speech Technology Magazine’s People’s Choice Awards 2019, as voted by website visitors from among speech recognition, voice biometric, and other technologies. Brazilian publication Consumidor Moderno has placed Verint Speech Analytics first in the speech analytics category of the Award for Customer Service Excellence in Brazil, and in the Premio Conarec 2019 Awards Verint took first in the speech analytics systems category.
“Speech Analytics is one of the Voice of the Customer (VoC) solutions that is helping elevate the contact center to a more strategic position within the enterprise,” says Verint’s Nancy Treaster, SVP and general manager of strategic operations. “By providing insight into what customers are saying, the solution enables companies to not only take immediate action to address the source of customer dissatisfaction, but also provides valuable insights for the company’s customer experience, process improvement, product development, and marketing teams. We are delighted to have been selected by Speech Technology Magazine readers as their top speech analytics solution and to be recognized for our hard work in making speech analytics a tool for quickly improving the customer experience.”
Verint has also been recognized for its depth of products and services in Opus Research’s “2019 Intelligent Authentication and Voice Biometrics Intelliview,” and the company’s Identity Analytics solutions are noted for their effectiveness improving security and combating fraud. The report lauds Verint’s “deep understanding of customer engagement, CX, and contact center operations.”
“As customers engage conversationally with their selected brands across multiple channels, there is a growing need for customer authentication methods that are effortless, continuous and foolproof,” said Dan Miller, lead analyst and founder of Opus Research. “Verint has wisely integrated biometric analysis into its identity and speech analytics framework and its broad customer engagement portfolio.”
The latest “Market Guide for Identity Proofing and Corroboration” report from Gartner recognizes Authenteq as a ‘Representative Vendor.’ Gartner reports that high confidence in customer identity continues to be imperative, and a number of capabilities must be orchestrated to meet organizations’ fraud prevention and risk tolerance needs.
“Representative Vendors were selected on the basis of one or both of the following: frequent inquiry by Gartner clients about that vendor for identity proofing use cases, vendor offers capabilities supporting identity proofing and corroboration in a way that is unique, innovative and/or demonstrates a forward-looking product strategy,” according to the report.
Autheteq says its Automated Identity Verification and Authentication portfolio provides exactly the “tools that enable orchestration of multiple vendors and capabilities, allowing frictionless workflows to be created and data to be combined into a single unified, rather than disparate, process” recommended in the report.