FB pixel

Daon’s voice biometrics launch on Genesys enterprise cloud marketplace

Daon’s voice biometrics launch on Genesys enterprise cloud marketplace
 

Daon’s voice biometrics platform IdentityX is now available on the Genesys AppFoundry marketplace, an online platform offering a curated selection of applications and integrations.

According to a company announcement, the new integration leverages the Genesys AudioHook application programming interface (API) to improve identity verification, mitigate fraudulent account-take-over (ATO) further, and provide a smoother customer experience in call center applications.

“With the support of the AudioHook APIs, deployment of the Daon’s IdentityX voice biometrics can be up and running in a matter of hours, without any major changes to the call center’s existing customer workflows,” comments Ralph Rodriguez, president and chief product officer at Daon.

From a technical standpoint, Genesys AudioHook Monitor enables the streaming of audio calls from the Genesys Cloud CX platform and directly to Daon IdentityX to perform voice biometric authentication in real-time.

Daon said it intends to exploit the new partnership to help organizations provide a flexible, voice biometric authentication and identity continuity experience.

“With contact centers being the heart of the activity, Daon is excited to bring our patented and proven voice biometrics authentication into Genesys’ industry-leading Cloud CX platform,” Rodriguez adds.

The Genesys partnership concludes a very active summer for Daon, which joined the Ping Identity network in July and announced a one million user milestone for its digital health pass VeriFLY in August.

More recently, the company partnered with risk analytics provider Neustar to provide end-to-end, biometric customer authentication for call centers.

Article Topics

 |   |   |   |   |   |   |   |   | 

Latest Biometrics News

 

The UK’s election may spell out the future of its national ID cards

Identity cards are back among the UK’s top controversial topics – thanks to the upcoming elections and its focus on…

 

Challenges in face biometrics addressed with new tech and research amid high stakes

Big biometrics contracts and deals were the theme of several of the stories on that drew the most interest from…

 

Online age verification debates continue in Canada, EU, India

Introducing age verification to protect children online remains a hot topic across the globe: Canada is debating the Online Harms…

 

Login.gov adds selfie biometrics for May pilot

America’s single-sign on system for government benefits and services, Login.gov, is getting a face biometrics option for enhanced identity verification…

 

BIPA one step closer to seeing its first major change since 2008 inception

On Thursday, a bipartisan majority in the Illinois Senate approved the first major change to Illinois Biometric Information Privacy Act…

 

Identity verification industry mulls solutions to flood of synthetic IDs

The advent of AI-powered generators such as OnlyFake, which creates realistic-looking photos of fake IDs for only US$15, has stirred…

Comments

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Most Read From This Week

Featured Company

Biometrics Insight, Opinion

Digital ID In-Depth

Biometrics White Papers

Biometrics Events