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Abu Dhabi Commercial Bank turns to voice biometrics


Abu Dhabi Commercial Bank has implemented Nuance Communications’ voice biometric solution to easily and securely authenticate its customers’ identity, according to a report by Gulf News.

Nuance Communications’ next generation voice passwords offer a more secure and easier authentication process using natural voice patterns to securely identify each customer through his or her unique voiceprint.

From the registered mobile number, Nuance’s biometric technology compares customers’ spoken passphrase to their registered voiceprint.

The customer is authorized to follow through with the transaction only if the spoken passphrase matches with the registered voiceprint.

Nuance’s solution provides a better alternative to providing customers with a set of complex questions and passwords when they perform transactions over the phone.ADCB is offering Nuance’s voice passwords in Arabic, English and Hindi.

“Security is only a small part of the whole process,” Anil Kumar, regional director for Middle East, Africa, Balkans, Central and Eastern Europe at Nuance Communications, told Gulf News. “The primary issue is that 91 percent of the people are dissatisfied with current authentication methods and end up in typing their passwords wrong. So, customers don’t need to remember their passwords for the rest of their lives.”

So far, 15 million customers are using the facility in Turkey alone, along with an additional 20 million customers in the US, with a total of 45 million customers worldwide, said Kumar, who considers voiceprint a necessity for biometric verification in the digital world.

One of the major advantages of voiceprint is that its flexibility, enabling it to be used on a mobile app, online and one-on-one.

Kumar also added that Nuance Communications is currently in talks with all the banks and telecom operators in the UAE with some “deals to be signed before end of the year.”

Previously reported, ING Netherlands implemented Nuance Communications’ voice and artificial intelligence technologies to power Inge, the banking institution’s new voice mode added to ING Netherlands’ mobile banking app.

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