TransUnion, OneVault to develop national voice bank in South Africa
Using voice biometric authentication, the hosted pay-per-use solution enables organizations to reduce call handling times for agent-assisted calls to improve the overall customer experience.
The solution also helps to increase identification accuracy, which in turn helps to mitigate fraud and reduce operational costs.
“Our partnership with South Africa’s leading specialist voice biometric solutions provider has meant that we can offer our customers an important addition to our authentication solution stack,” said Tim Frost, VP of product management and development at TransUnion. “Voice biometrics provides a step-up in security, a new user experience and a service differentiator, as well as driving lower operational costs. It lowers business risk, while helping to improve business competitiveness and increase customer satisfaction”.
The hosted Voice Bank solution currently has 30,000 voiceprints, which were mostly collected via customer-agent interactions at TransUnion’s consumer call center.
Using simple voice commands, users are able to authenticate their identities through the hosted VoiceBank solution.
TransUnion said that the continued development of the national Voice Bank will provide “significant value to corporate customers as this data type is reliable and unique.”
Previously reported, OneVault launched a voice biometrics solution that helps companies remotely confirm an individual’s identity and provide proof they are alive through a telephone call.