Claro deploying BIO-key biometric software for employee login

Aug 2, 2018, 3:36 pm EDT | Stephen Mayhew

Claro, an América Móvil company with operations in Peru, has selected BIO-key to secure employee access to customer data at its call center based in Lima. BIO-key partner and reseller Softand Peru secured this agreement.

Claro is deploying BIO-key’s Biometric Service Provider (BSP) fingerprint software solution on the front end of its IBM Enterprise Software and Services Offering (ESSO) Integration for employee login to customer account information. BIO-key has worked with IBM and their ESSO and IBM Security Access Manager (ISAM) products since 2008.

The IBM ESSO integration of BIO-key is valuable for Windows desktop login as well as for Single Sign-On to the suite of applications under the ESSO umbrella. BIO-key’s BSP solution, integrated with IBM’s ESSO, will provide one-touch biometric authentication for agents seeking to access customer records giving Claro a thorough audit trail of all agent activity accessing customer records.

“It’s gratifying to secure another large international telecom customer who recognizes the value of our solutions for enhancing the security of customer data accessed by call center personnel,” commented Mike DePasquale, chairman and CEO of BIO-key, “and we hope to build upon this relationship going forward.

“Call center agents have access to a tremendous amount of personal customer information, and all it takes is just one breach to wreak havoc on an entire organization. This immeasurable risk is prevented by BIO-key’s secure and convenient solutions, which positively identify the person behind a transaction or accessing privileged data. With BIO-key solutions, it’s not possible to reuse a password or access data through another employee’s account.”

BIO-key was recently issued a patent for Adaptive Short Lists and Acceleration of Biometrics Database Search.