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SITA ABC gates process passengers in seconds at Punta Cana Airport


The busiest airport in the Dominican Republic, Punta Cana International, has deployed SITA Automated Border Control Gates to automate the border process for departing passengers from the U.S., Canada, Spain, UK, and France.

Punta Cana International airport serves 7.6 million passengers a year. SITA’s automated gates have shown improvements in passenger processing times, with passengers clearing the immigration checks in just seconds. More than 340,000 passengers have been processed through the automated gates in the first eight months of operations, with more than 4,000 using them on the busiest days.

“As the Dominican Republic’s busiest airport, we are always looking for new ways to make the journey better for our passengers,” explained Frank Elías Rainieri, CEO, Punta Cana International Airport. “We chose to work with SITA because we knew that they could provide a fully integrated solution and would collaborate with us and the immigration authority to deliver a world-class service for our passengers. Since we started using SITA’s automated border gates, we have seen a significant reduction in queue times, with passengers taking as little as ten seconds to go through the border checks.”

SITA’s automated border control gates were installed in Terminal 1 in January 2018, followed by Terminal 2 in July 2018. The exit process involves capturing a live face image, which is then verified against the face biometrics contained in their passport’s electronic chip.

“This is a great example of how collaboration can improve the passenger experience,” added Elbson Quadros, SITA Vice President, Latin America.

This week it was announced that SITA acquired MEXIA Interactive, a curb-to-gate passenger analytics solution for the air transport industry.

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