Tascent face biometrics solution to streamline passenger processing for Royal Caribbean Cruises

Nov 28, 2018, 2:55 pm EST | Stephen Mayhew

Tascent announced that it has been selected by Royal Caribbean Cruises to deliver an end-to-end face biometrics-based solution to streamline passenger check-in and boarding.

The all-new solution is set to go live immediately and will be first used with Royal’s Celebrity Edge ship, with the first departure to take place at the newly-opened Terminal 25 in Fort Lauderdale, Florida. To use the new face recognition-enabled Expedited Arrivals process, passengers register from home and then breeze through check-in and boarding upon arrival at the terminal.

According to the announcement, Tascent developed a fully-customized face recognition device that reflects Royal Caribbean Cruises’ brand and vision and engages travelers with a streamlined, welcoming, intuitive experience. The solution is integrated with Tascent Enterprise Suite and Royal’s passenger systems to enable an “on-the-move” recognition of registered passengers and a personal welcome as they arrive for their cruise.

Tascent noted that Royal Caribbean Cruises’ “clear vision and commitment to customer-centric innovation made this breakthrough capability possible and sets the bar for biometrics-based customer experiences in travel, hospitality, and beyond.”

Last November Royal Caribbean Cruises took part in a public-private partnership trial with U.S. Customs and Border Protection and IDEMIA using facial recognition to verify passengers’ identities.

Tascent recently raised $19.5 million in a Series B funding round led by NEC Corporation and Tano Capital. The company plans to use the funds to expand its multimodal biometric offerings and global footprint.