Nearly half of public believes voice will replace keyboards for computer interaction by 2023
Computer keyboards will barely be used by 2023, with voice technology taking over as the main channel of interaction, according to 48 percent of the general public surveyed by Pindrop.
Most people already interact with devices with their voices (63 percent), and more than half (53 percent) expect to increase their interaction with digital systems using voice in the next year. Voice technology will positively impact work and home life, according to 56 percent of respondents, and 68 percent of respondents who are already using it.
Among the perceived benefits, 41 percent believe it will keep people from staring at their phones, and the same number believe that as the technology improves over the next five years, it will simplify their lives. Within five years, 63 percent of people believe voice technology will help them with cooking, 58 percent say it will help with home management, 52 percent say it will help with groceries, and 52 percent also say it will help organize holidays. More than half also expect to use voice technology to book tickets or restaurants.
In the workplace, 57 percent plan to use voice technology, while half intend to use it to operate equipment or a car while working.
A survey of businesses by Pindrop last year showed many are planning a major increase in voice interactions with customers.
The primary concern with the technology is for security and privacy, while in 2017 it was usability. Since then, the number of people who would use their voice instead of a password increased from 39 percent to 44 percent, while the number of people who would not do so decreased from 50 percent to 46 percent. Because of the remaining hesitancy, only 43 percent of people are expected to use voice for online banking in the next five years. The concern around security indicates the importance of biometrics to voice interactions for sensitive use cases.
“The last few years have seen early adopters rush to bring smart devices and speakers into their homes, normalizing a technology that was once seen with skepticism. Today’s results prove this and also point towards a future where the way we engage with technology fundamentally shifts to a hands-free model. People can see the benefits it brings them, allowing them to simplify their lives and help battle the constant distractions handheld devices provide,” comments Pindrop CEO and Co-founder Vijay Balasubramaniyan.
“But, and quite sensibly, people are still skeptical about how secure such devices are,” he adds. “The media have published many stories of mishaps with smart speakers and our own research from June 2018 has found that 80 percent of businesses are worried about how to secure voice data. In order to ease these fears, and encourage wider usage of voice, those rolling out voice services need to ensure that the systems put in place to check user identities are up to scratch and can accurately spot both fraudulent and genuine activity.”
Balasubramaniyan recently discussed the threat of “deepfakes” with Biometric Update earlier this year.